|The Royal London Hospital has no parking for disabled patients!|
Lagu et al. The Axes of Access — Improving Care for Patients with Disabilities. N Engl J Med 2014; 370:1847-1851.
….. It was Friday afternoon, and I had promised my patient’s family that I would discharge her. Despite trying all day to make a follow-up appointment with the appropriate subspecialist, I could not find a practice within 50 miles of her home that could accommodate a patient who used a wheelchair. After I explained the situation and apologized, the patient said to me, “You know, Doctor, it’s like discrimination or something.”…….
……. So I told my doctor I need a Pap smear . . . and I need a table that lowers so I can scoot over from my chair. She said, “That’s a great idea. Find a doctor who has one [a height-adjustable table] and I’ll refer you.” — Patient who uses a wheelchair……
……. When I made my appointment, I asked for a specific room with an adjustable table and extra time to transfer. The day of the appointment came, and the patient care technician said, “you’re only booked for a fifteen-minute appointment, so I don’t think he can see you today.” — Patient who uses a wheelchair……..
……. He started asking me questions . . . . I would get out a word or two and then he would cut me off and go on to the next question. — Patient with impaired speech……